COMPLIANCE AND ETHICS

BNP Paribas Real Estate is committed to conducting business in compliance with laws and regulations and in accordance with the highest principles of ethics. Doing so enables us to maintain our reputation for honesty, quality and integrity. Complying with laws and regulations is an essential requirement for all BNP Paribas Real Estate employees and a fundamental part of who we are.

Our compliance procedures to ensure financial security are extremely important to our operations and are intended to protect against money laundering, prevent corruption and the financing of terrorism, and to comply with ever evolving financial requirements, sanctions and embargos. These procedures are outlined in our Code of Ethics, and are based on:

• Our ethical values and principles of exemplary conduct
• The laws in the countries in which we operate
• European regulations
• Recommendations from international organisations

At BNP Paribas Real Estate, we aim to always put clients at the centre of our concerns. We constantly strive to serve our clients’ best interests with due diligence, fairness, neutrality and discretion, and within the framework of laws and regulations. Protecting our clients is indeed our fundamental duty, and is essential for maintaining client trust. We are committed to providing products and services that best suit our clients, ensuring transparency, preventing and managing conflicts of interest, and respecting the professional secrecy and confidentiality of clients.

Every day we strive to implement the following key principles to ensure all our client interests are protected:

• Providing appropriate solutions
  Provide clients with products and services that best meet their needs
• Giving fair and clear information
  Provide fair and clear information to all our clients
• Ensuring Transparency
  Being transparent about product features, costs, and risks
• Resolving complaints quickly
  Dealing with client complaints in a timely manner
• Complying with local requirements
  Complying with all local laws and regulations

BNP Paribas Real Estate’s Code of Ethics outlines the ethical principles that are applied by all our employees when conducting business. These principles are intended to guide all our actions and decisions in each of the countries in which we operate. Strict compliance with this Code of Ethics enables us to build trust with clients, suppliers, partners, investors and authorities.

As part of BNP Paribas Group, we believe that the success of BNP Paribas Real Estate depends directly on the behaviour of each employee. The Group’s Code of Conduct is intended to give employees a framework for making decisions and taking actions based on a foundation of professional expertise, integrity and deep ethical responsibility. Though there can never be hard and fast rules that apply to every situation, our Code of Conduct is intended to be used along with personal judgement to ensure that the spirit of the Code is always respected. The BNP Paribas Group Code of Conduct outlines: 

• Our Mission & Values: what we stand for, and the key drivers that inspire our actions and decisions
• Rules of Conduct: concrete rules shared and implemented by all employees, in line with our values and ethical standards
• Code of Conduct in Practice: clear guidelines and expectations for employees on how to apply the Code

Through this code, BNP Paribas Real Estate uphold its values of expertise, proximity, responsibility and develop innovation.