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Tenancy Services Team Manager

S&P004
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We have a great opportunity for an experienced Tenancy Services Manager to join our busy and expanding department. The main focus of this role is to oversee the daily operations of the Tenancy Services department and supporting the National Head of Lettings Operations.

  • Oversee the daily operations of the Tenancy Services department and supporting the National Head of Lettings Operations
  • Ensure best practice and excellent customer are always met
  • Keep up to date with latest Lettings legislation and legal knowledge throughout the service line
  • Ensure all staff comply with all company administrative procedures and effect additional work systems where necessary
  • Day to day responsibility for the Tenancy Services support
  • Focus on providing client accounting services to landlords, tenants and our clients
  • Number of direct reports – 5+
  • In branch liaison with all Lettings Heads and Negotiators
  • Report to National Head of Lettings Operations

MAIN RESPONSIBILITIES

  • Lead the Tenancy Services team by providing support, assistance and motivation
  • Manage the day-to-day team, improve and develop to maintain focus and deliver best practice/service for the Tenancy Services Team and clients
  • Mentor, provide constructive feedback and undertake regular performance reviews
  • To demonstrate a comprehensive knowledge and understanding of the Fees and Terms of Business, Tenancy Agreement and associated relevant lettings and property management legislation.
  • Develop new business opportunities
  • Participate in the recruitment, interview, selection, and evaluation process for department all staff.
  • Work closely with our Finance team
  • Undertaking any appropriate duties within capabilities as and when required and direct by National Head of Lettings Operations