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Associate Director


The role

The Associate Director (Client Reporting) is responsible for leading the team of client accountants who provide accounting services to either the corporate occupier or investor property management clients. As a member of the department’s Senior Management Team (SMT) the Associate Director supports by:


·  Managing the “front office” accounting operations comprising Senior Client Accountants  and their teams of Client Reporting Accountants and Reporting Analysts who together deliver day to day finance information and meet the clients’ accounting needs

·  Ensuring service levels and other targets agreed with clients and internal surveying teams are met, monitoring key performance indicators and reporting on a regular basis in accordance with client and departmental requirements

·  Ensuring all statutory, legislative and internal process requirements are met, including requirements of HMRC and the Royal Institution of Chartered Surveyors

·  Working with the Head of Client Finance and (SMT)  to create and continuously improve the client accounting capabilities and ensure the department is recognised both internally and externally as a leader in its field.


Key deliverables

·  Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met

·  Ensure that members of the client reporting team understand and achieve internal and external client objectives and that service levels are defined, agreed and met

·  Increase the range of services provided by Client Finance and the expertise deployed to develop key differentiators and assist actively in winning new business

·  Develop and maintain effective relationships with internal and external clients and ensure effective co-ordination with shared service functions to ensure satisfaction with all client accounting services delivered

·   Support surveying colleagues in tenders for new work including the pricing of instructions and preparation of client pitches

·   Monitor and control the content and quality of accounting deliverables to ensure information provided to clients is accurate, complete and timely

·  Review and interpret client accounting requirements providing ad-hoc advice to clients and working with clients and the Client Finance team to refine deliverables and ensure effective delivery mechanisms

·  Lead the client reporting team, ensuring staff are of appropriate calibre, well trained and motivated, and organised effectively to meet client requirements

·  Oversee recruitment, retention and career development of employees to develop committed, high performance, client focussed teams

·  Assist in establishing and implementing departmental targets and set objectives for the client reporting team ensuring that they are communicated clearly and effectively, and that individual performance by team members against these objectives is monitored and measured

·  Implement the company’s performance management programme, adhering to and promoting internal performance standards, and ensuring areas for development and improvement are identified and addressed

·  Provide coaching and support to members of the client reporting team to ensure appropriate levels of performance and technical skills are maintained

·  Ensure all statutory and tax requirements for clients are satisfied and that both company and legislative procedures and controls are adhered to

·  Work with the Client Finance team in preparing, developing and delivering the business plan for the client reporting team

·  Assist in designing and implementing the departmental control framework and delegation policy

·  Work with risk management and internal audit to ensure that all compliance and control requirements are met

·  Participate in and monitor the effectiveness of controls of activities performed by the team.


Person specification

Essential Qualifications

·  Recognised professional accounting qualification (ACA, ACCA or CIMA)


Essential skills

·  Proficient in MS Office

·  Experience of leading property management and accounting packages for managing agents

·  Experience of accounting techniques, internal and external reporting, finance operations and



Essential experience

·  Accounting and/or management operations experience

·  Background in large accounting operations, ideally in a client or property context

·  Strong people management, interpersonal and mentoring skills, with demonstrable experience

   of leading teams

·  Ability to build team relationships and use influencing skills to interact effectively and deliver

   through others

·  Excellent verbal and written communication skills, including experience in client pre-sales

   activities and general presentation skills

·  Committed to the provision of excellent customer service and to meeting deadlines

·  Commercially astute, innovative and solutions oriented

·  Good appreciation of risk management and formal governance policies

·  Organised and methodical, able to manage multiple projects


BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.